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SHIPPING
Have you found the perfect dress or already placed an order? Wonderful! We understand that you can't wait to receive your new item(s). If you complete your order before 3:30 pm CET on Monday-Friday, it will be dispatched the same day (except for Dutch national and public holidays). For deliveries to the Netherlands it's 4:30 pm CET.
Here you can find all the information regarding the shipping and delivery of your parcel.
Shipping costs and expected delivery time per country
The delivery time to all countries depends on the circumstances of the country of destination. Small, light items are being sent through normal postal service, so the delivery time depends on the postal service concerned.
Select the country to which your order needs to be sent and you'll immediately see what the shipping costs and the expected delivery time are. Please note, this is the delivery time with the exception of Dutch National Holidays and this delivery time does not include delays at customs.
Attention! The custom clearance and import taxes / duties are at customers expense.
Delivery service parcels worldwide: DPD
We aim to dispatch your order with DPD within 1 business day so they can hand over your package to the delivery or mail service of your country. Parcels to the US and Australia will also be delivered with DPD. Depending on the delivery/mail service from your country your package will be delivered as soon as possible.
Some countries also deliver on Saturdays or delivery at next door neighbours. Do you want to know the delivery terms for your country? Please contact Customer Service.
Please always click on the track & trace link that you received via e-mail first, to check the current delivery status. In case your parcel still hasn't been delivered during the estimated time frame, please contact us. Does the tracking link show the order as ‘delivered’ but you haven’t received it? Please be sure to contact us within 7 days so we can start an investigation into the missing parcel.
Frequently asked questions
We understand that you would like your new item(s) to be delivered on your doorstep as soon as possible. If you complete your order before 3:30 pm CET on Monday-Friday, it will be dispatched the same day (expect for Dutch national and public holidays). For deliveries to the Netherlands it's 4:30 pm CET. You can find an overview of the expected delivery time for each country here.
Yes, of course! We offer worldwide shipping.
You will receive an e-mail with the track &
trace link once the order is on its way to you. We recommend checking your
local carrier's information for their delivery procedure. If an addressee is
not at home, parcels are sometimes left with a neighbour or another delivery
attempt is made on the next business day. In case of a failed delivery attempt the carrier
will often leave a note in your letterbox with additional information. You may also have the option to reschedule delivery or to pick up your parcel at a
local pick-up point.
Shipping costs can vary depending on the country and order total. A table with all the rates per country is available on the Shipping page. 
If items are sent as letter post through normal postal services, the delivery time depends on the postal service concerned and it might take a little longer than usual. The big advantage being that you don't need to be home to receive your parcel.
Using boxes to ship items is extremely bad for the environment since it also means shipping a lot of air. By using our new mailing bags instead of boxes, this negative side effect can be reduced significantly. Moreover our mailing bags are made from recycled plastic and can be thrown out with the plastic waste. You can find out more about the plastic bags and our CSR policy here.
Our e-mail may have ended up in your junk mail folder or the e-mail address may not be correct. If neither is the case, please contact our Customer Care Sweethearts and they will look into it for you.
Please always click on the track & trace link that you received via e-mail first, to check the current delivery status. In case your parcel still hasn't been delivered during the estimated time frame, please contact us. Does the tracking link show the order as ‘delivered’ but you haven’t received it? Please be sure to contact us within 7 days so we can start an investigation into the missing parcel.
