Information regarding your order
We will keep you closely informed about any status change in your order.
Has your payment been credited to our bank/paypal account? Then you will receive an e-mail.
Has your order been shipped? In that case, we will let you know by email. If your order is sent as a package, you will receive the package number and the online track & trace code link where you can track your package (if applicable).
All our packages will be shipped signed-for Priority: secure and fast! We make no profit on our shipping rates. In contrary: most shipping methods we offer at a reduced rate!
Didn't you receive any confirmation e-mail?
In that case, it's possible that the e-mail message has been sent directly to your spam filter. We also noticed that mails of hotmail / gmail users are often sent with a delay of up to 12 hours! Therefore, we would like to advise you to add [email protected] to your contacts list, so that you will receive all of our e-mail messages.
So if you haven't received an e-mail, you should look in the spam filter of your e-mail account.
If the e-mail is not in this folder, please e-mail us at [email protected], mentioning your phone number, so that we can contact you. You can also give us a call.