Nuestra politica de devoluciones


Por supuesto, esperamos que esté completamente satisfecho con su compra. Si desea devolver artículos, estaremos encantados de ayudarle a hacerlo, ¡magnífico! En TopVintage esto significa:

♥ ¿No estás satisfecho? ¡Reciba un reembolso!
♥ Casi todos los artículos se pueden devolver (incluidos los artículos en oferta / con descuento).
♥ Las devoluciones se pueden realizar dentro de los 30 días posteriores a la recepción de su pedido.
♥ Los reembolsos se emiten dentro de los 5 días hábiles posteriores a la recepción de su devolución.


Haga clic en uno de los temas siguientes para obtener más información sobre un tema específico de nuestra política de devoluciones.

How can I return my parcel?

We are sorry to hear that you are not completely satisfied with your purchase. You don’t need to notify us via e-mail if you wish to return any items from your order. Please follow the steps listed on the return form that was included in the parcel and make your return via your local Post Office or parcel drop off point. If you live nearby, you are also welcome to return the parcel to our TopVintage Store located at Wiebachstraat 9 in Kerkrade, the Netherlands.

Please don’t forget to include your return form, which has all of your information. The refund will be issued as soon as we have received and processed your return parcel. Do you prefer a different size, colour or style? Please place a new order for the desired size (colour or style), so the new item can be delivered to you as soon as possible!   

As our returns department is currently experiencing a very high workload, processing your return package may take longer than usual. We apologise for any inconvenience.


Important additional information:
As a customer it’s your responsibility to pay for the costs of the return shipment. In case of a high value parcel, it might be advisable to use signed for/insured delivery services. We cannot be held responsible for any lost parcels.

If you return your order from a country outside the EU we can’t take responsibility for the payment of any import duties. Therefore we kindly ask you to write pre-importation on the return form, on the invoice and on the box itself. Please put the return form and invoice inside the plastic sleeve and make sure it’s attached to the parcel. This helps, but unfortunately it’s not a guarantee. If we need to pay import duties to take delivery of your return, we will deduct these costs from your refund. 

What is your returns policy?

Items are only eligible for a return if the following conditions are met: 

  • Returned within 30 days after receipt;
  • Should have their original tags on and, if applicable, should be returned in their original, undamaged packaging;
  • Not showing any signs of being worn or being washed;
  • The hygiene strip must be kept in place (this applies to lingerie and swimwear);
  • Shoes must be returned without signs of wear and in the original shoe box;  make sure the shoe box is not used directly as the postal box and that it has no tape, stickers or writing on it;
  • The parcel is sufficiently stamped.


These items are excluded from our returns policy:
Shapewear panties, tights, earrings, insoles/non-skid soles, books and lipsticks that have been worn and removed from their original packaging.

Of course, you can try on clothes and shoes indoors (but obviously you can’t wear them). Please wear underwear or shapewear when trying on an item of lingerie or swimwear that doesn’t come with a hygiene strip. Our items should not be kept in an environment where they are exposed to (cigarette) smoke and cooking/food smells or in close proximity to your beloved cat or other pets. Items that don’t smell fresh or aren’t in a neat condition anymore, can no longer be made available to other vintage lovin’ ladies!

Our entire legal terms and conditions can be found here.

What is your return address?

Please return your parcel to:

Within the Netherlands

TopVintage 
Postbus 6003
6401SB Heerlen
The Netherlands

Within Germany

TopVintage / Bayer Kurier 
Strangenhäuschen 26
52070 Aachen
Deutschland

Within Belgium

P/A BX VN6 – TopVintage
Vilvoordsesteenweg 233
1099 Brussel
Belgium

*Please return your parcel by bpost, other postal services don't recognise this address!

Within France

TopVintage / H.M. Verploegen France SAS
Parc d’activité de Chesnes la Noirée
14, Impasse du Rù
38291 Saint Quentin Fallavier Cedex
France

Within all other countries

TopVintage 
Wiebachstraat 9
6466 NG Kerkrade
The Netherlands

What should I do if I receive a wrong or faulty item?

Did you accidentally receive a wrong or faulty item? Please accept our apologies! In order to resolve this issue as quickly as possible, we ask you to contact us as soon as possible. Either by sending an e-mail to [email protected] or by giving us a call: 0031(0)45 - 750 720 8 (Monday-Friday, 9 am - 5 pm CET with the exception of Dutch national holidays).

Return processing

Your return will be processed as soon as possible and at the latest within 5 business days of receiving the item(s) back to our returns department. After we processed your return, we will send you a confirmation e-mail. 

While processing your return we will issue a direct refund of the returned item(s) to your original form of payment. This means that if for example you paid by credit card, the money will be refunded back to your credit card account.

For your information, we show prices in several currencies on our website. However, as we are based in the Netherlands, we will charge you in Euros and returns will be refunded in Euros as well. The actual amount in your currency may vary according to the daily currency exchange rate used by your bank.

You haven’t received confirmation?
If after 7 business days you haven’t received any confirmation from us, we advise you to contact the postal service that you used to send the parcel so they can track the parcel for you.

Unfortunately, we do not have the relevant information regarding your return parcel and are therefore unable to assist in this matter. Please inform us of any unfortunate delays so that we might be able to extend your return period! 


As our returns department is currently experiencing a very high workload, processing your return package may take longer than usual. We apologise for any inconvenience.

What's the cost of return shipping?

As a customer it’s your responsibility to pay for the costs of the return shipment. The exact costs depend on the country that you’re sending the parcel from, the carrier you use and the weight/size of the parcel. We would also recommend using tracked delivery, but of course the choice is yours.

If you return your order from a country outside the EU we can’t take responsibility for the payment of any import duties. Therefore we kindly ask you to write pre-importation on the return form, on the invoice and on the box itself. Please put the return form and invoice inside the plastic sleeve and make sure it’s attached to the parcel. This helps, but unfortunately it’s not a guarantee. If we need to pay import duties to take delivery of your return, we will deduct these costs from your refund. 

If you send your return from the Netherlands, Belgium or Germany and use our return label, you pay €5.95 (for parcels ranging from 0-30 kg). This amount will be deducted from your refund. This means that you won't need to pay anything at the post office. 

Why do I still need to pay Klarna €7.90?

If you live in the Netherlands, Belgium or Germany and you used Klarna and then returned all of your order, the outstanding costs are €7.90. This amount includes the cost of using the return label (€5.95) + a fee for using Klarna (€1.95).